Lexmark MS818dn User Manual - Page : 304

Pages

Lexmark MS818dn Printer Manual - Page : 309

Troubleshooting
309
Print jobs do not print
Action
Yes
No
Step 1
The problem is
Go to step 2.
a From the document you are trying to print, open the Print dialog solved.
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
Step 2
The problem is
Go to step 3.
a Check if the printer is plugged in and turned on, and if Ready solved.
appears on the printer display.
b Resend the print job.
Do the jobs print?
Step 3
The problem is
Go to step 4.
If an error message appears on the printer display, then clear the solved.
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
The problem is
Go to step 5.
a Check if the ports (USB, serial, or Ethernet) are working and if solved.
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Do the jobs print?
Step 5
The problem is
Go to step 6.
a Turn off the printer, wait for about 10 seconds, and then turn the solved.
printer back on.
b Resend the print job.
Do the jobs print?
Step 6
The problem is
Contact customer
a Remove, and then reinstall the printer software. For more
solved.
support.
information, see "Installing the printer software" on page 35.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?

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